Return & Exchanges

Return Policy:

  • Returns will be issued in the form of a digital Gift Card

  • We must receive your return within 15 days of your order date to be eligible for a refund.

  • Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. For returned items past the 15 day return period, a 25% restocking fee will be subtracted from the store credit given. The 15 days starts from the day the order was received by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense. 

  • Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return. 

Where do I send my return to?

False Identity Co. 9239 Atoll Dr. Reno, NV 890506

How will I receive my store credit?

Expect an emailed E-Gift card within 3 business days of the delivery of your Return at our warehouse. You will use this gift card to purchase your desired size exchange or any other exchange of your choice. We do not provide refunds for returns.

Do I have to pay the shipping fees to return the items or will you send me a return label?

Unfortunately we do not provide return labels, all shipping fees must be paid by the customer.

Defective Items:

All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.

    Contact Information:
    You can contact us via email at or give us a call at (775) 291-0298.